Privacy policy

Fountain Corporation Ltd T/A Oroom, company no. 12466492, registered office 167-169 Great Portland Street, 5th Floor, London W1W 5PF. ICO registration ZB881767. Member of The Property Ombudsman, membership no. T11881.

We are the data controller for the personal data described in this policy. Contact us at hello@oroom.co.uk.

• Your name, email address and phone number.
• Enquiry, viewing, waitlist and reservation details: move-in date, the room you're interested in, your situation, employer or role, income bracket, current accommodation and any messages you send us.
• For landlords: property and ownership details.
• Technical data (IP address, device, pages visited) where you accept analytics cookies.

• To answer enquiries and arrange viewings — steps taken at your request before entering a contract.
• To assess and process reservations and tenancies — performance of a contract, and legal obligation (including Right to Rent checks).
• To tell you when a room you asked about becomes available — consent. You can opt out at any time.
• To run and secure the website — our legitimate interests.

• Our tenancy management platform Netmo (operated by our group), once you become a tenant.
• Referencing and Right to Rent providers.
• Our payment processor (Stripe) for holding deposits.
• Hosting and email providers (Supabase, Lovable, our email service).
• Professional advisers.
• Authorities, where the law requires it.

We never sell your data.

Some of our providers process data outside the UK. Where they do, the transfer is covered by UK adequacy regulations or the ICO's International Data Transfer Agreement or Addendum.

• Enquiries and waitlist entries: up to 24 months after our last contact with you.
• Tenancy records: 6 years after the tenancy ends.

After that, data is deleted or anonymised.

You have the right to access, correct, delete, restrict or object to the use of your data, to data portability, and to withdraw consent at any time. Email hello@oroom.co.uk.

You can also complain to the Information Commissioner's Office at ico.org.uk or on 0303 123 1113.

We may update this policy from time to time. The latest version will always be on this page, with the date it was last updated at the top.