Complaints procedure

Email hello@oroom.co.uk with your name, address and what went wrong. We'll acknowledge your complaint within 3 working days and send a full written response within 15 working days.

If you're not satisfied with our response, ask for a review by a director. We'll respond within 15 working days with our final viewpoint.

If you're still not satisfied, or 8 weeks have passed since your complaint, you can refer it to The Property Ombudsman, free of charge, within 12 months of our final viewpoint.

www.tpos.co.uk
The Property Ombudsman, Unit 159756, PO Box 7169, Poole, BH15 9EL

Our membership number is T11881.